DR. NANDI GRACE ENGLISH SCHOOL
TRANSPARENT • FAIR • ACCOUNTABLE

Refund & Cancellation Policy

Our fee and refund practices are designed to maintain transparency, fairness and accountability while remaining subject to applicable CBSE requirements, Government of Bihar regulations and other applicable laws and directions.

Last Updated: 05 September 2026

Fairness, Transparency & Financial Responsibility

Dr. Nandi Grace English School follows a transparent approach in relation to admission, tuition and other school-related fees. The school does not intend to retain or collect any amount contrary to applicable Government regulations, CBSE requirements or other binding legal directions.

01

Applicable Rules & Regulations

The school's fee and refund practices shall be governed by applicable provisions of the CBSE Affiliation Bye-Laws, the laws and directions of the Government of Bihar, and other applicable legal requirements.

02

Transparent Fee Information

Details of applicable fee heads and fee structure shall be communicated/displayed by the school in accordance with applicable requirements. Parents are encouraged to retain official fee receipts and payment records.

03

No Unauthorised Charges

The school shall not charge any capitation fee or admission donation contrary to applicable CBSE or Government regulations. All fee collection shall be made under the authorised fee heads.

04

Withdrawal / Discontinuation

Parents or guardians wishing to withdraw a student should submit a written withdrawal request to the school office and complete the applicable school withdrawal and Transfer Certificate formalities.

05

Refund on Discontinuance

Where applicable, the school shall calculate dues and refund eligibility in accordance with the applicable law and CBSE requirements. No fee shall be retained contrary to a binding Government or regulatory direction.

06

Case-by-Case Verification

Refund calculations may require verification of the date of withdrawal, fee paid, applicable fee heads, services already rendered and any applicable Government or regulatory provisions.

CBSE AFFILIATION BYE-LAWS

Refund Principle on Discontinuation / Migration

In accordance with the applicable CBSE Affiliation Bye-Laws, where a student discontinues studies or wishes to migrate to another school, and where the Appropriate Government has not provided otherwise, dues are to be collected only up to the month of discontinuance or migration and not up to the month in which the Transfer Certificate is applied for.

The applicable Government rule or binding regulatory direction shall prevail wherever it provides a different requirement.
REFUND & ADJUSTMENT PRINCIPLES

How Refund Requests Are Considered

Withdrawal Before Commencement of Classes

Where a student withdraws before the commencement of the academic session/classes, the school shall examine the refund request in accordance with applicable Government rules, the school's declared fee structure and the terms applicable to the particular payment.

Withdrawal During the Academic Session

In case of discontinuation or migration during the academic session, applicable dues shall be determined with reference to the month of discontinuance/migration and the applicable legal and regulatory provisions.

Books, Uniforms & Materials

Amounts relating to books, uniforms, stationery, educational materials or other items already supplied or specifically procured for the student shall be dealt with according to applicable law, the nature of the item and the school's declared terms.

Transport & Optional Services

Transport, optional activities and other services shall be considered according to the period/service for which they were actually applicable, subject to applicable law, declared terms and any specific Government directions.

Cancellation by the School

If a programme or service is cancelled by the school and a refund is legally or contractually due, the amount shall be refunded or appropriately adjusted in accordance with the applicable terms and circumstances.

Duplicate / Excess Payment

Any verified duplicate or excess payment received by the school may be adjusted against outstanding dues or refunded to the parent/guardian through the appropriate payment method after verification.

IMPORTANT

Amounts That May Not Be Refundable

Certain payments may be non-refundable where they represent an application/registration process already completed, services already rendered, goods already supplied, or expenses specifically incurred for the student, provided that such treatment is permitted by applicable law and the terms communicated at the time of payment.

Registration/application processing already completed
Goods/materials already supplied or specifically procured
Services already provided or consumed
Other amounts specifically permitted to be retained under applicable law
Important: No provision of this policy shall operate to exclude, reduce or defeat any refund or adjustment right that is mandatorily available under applicable law or a binding order/direction of a competent authority.
REFUND REQUEST PROCESS

Simple & Transparent Procedure

01

Submit Request

Submit a written withdrawal/refund request to the school office with the student's details.

02

Provide Payment Proof

Attach the relevant fee receipt, payment reference and other documents required for verification.

03

School Verification

The school verifies the payment, applicable fee heads, withdrawal date and relevant rules.

04

Refund / Adjustment

After approval, the eligible amount will be refunded or adjusted as applicable.

DOCUMENTATION

Information Required for Refund Request

Student Name & Admission/Student ID
Class / Section
Parent / Guardian Name
Fee Receipt / Payment Reference
Written Withdrawal / Refund Request
Bank / UPI Details where required
PROCESSING

Refund Processing Timeline

Refund requests will normally be processed after verification and approval by the competent school authority. The actual processing time may depend upon the completeness of documents, reconciliation of accounts, payment mode and any applicable regulatory requirement.

Parents will be informed if any additional documentation or clarification is required.
GRIEVANCE & CLARIFICATION

Need Clarification About a Refund?

Parents/guardians may submit their concern in writing to the school office. The school will review the matter in accordance with the applicable fee structure, records, regulations and directions of the competent authority.

OFFICIAL CONTACT

Dr. Nandi Grace English School

Kali Sthan Road, Sareya, Ward No. 13, Gopalganj, Bihar - 841428

Disclaimer: This policy is intended to communicate the school's general approach to refunds and cancellations. It does not override any applicable statute, rule, Government notification, CBSE Affiliation Bye-Law, court order, regulatory direction or other legally binding requirement. Where a competent authority prescribes a different requirement, that requirement shall prevail.

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